A phone that will not charge feels like an emergency, but the cause is often simple. Here is how to narrow it down before you visit a repair shop.
Step 1: Try another cable and charger
Cables wear out at the ends, and cheap adapters fail. Test with a cable and charger you know work with another phone. If your phone charges, you found the problem.
Step 2: Look inside the charging port
Pocket lint and dust pack into the port over time, so the cable cannot click in all the way. Signs: the cable feels loose, or charging only works at a certain angle. Shine a light into the port. If you see lint, it needs a careful cleaning. Do not use metal pins, because they can bend or short the contacts.
Step 3: Restart the phone
A software glitch can stop charging. A restart is free and takes a minute.
Step 4: Watch how it charges
If the phone charges but drains very fast, or shuts off with charge left, the battery is the more likely cause. Read our guide on signs your battery needs replacement.
When the charging port needs repair
- The cable is loose even after cleaning
- You see bent, burned, or green, corroded pins
- The phone shows a “liquid detected” or accessory warning
- Charging starts and stops over and over
Charging port repair at ART & FIX
We clean, repair, or replace charging ports on iPhones, Samsung, and other Android phones and tablets. We test the port, cable connection, and battery so you know exactly what is wrong before any work begins.
Phone repair in Merced at ART & FIX
ART & FIX repairs phones, tablets, laptops, and computers at 1034 W. 18th Street, Merced, CA 95340. We are open every day, 8:00 AM – 8:00 PM, and every repair comes with a 30-day repair warranty.
Call or text (209) 446-7200 before you come, or send us your device model and problem for a free estimate.