Answers To Frequent
Questions

How much will it cost?

Prices depend on your device’s model and the type of repairs. Check our website, estimate chart or call, come in store to get accurate pricing.

How long will it take?

If we’ve the parts available we can do same day repair, we recommend you call and schedule an appointment. If we can’t do it on the same day, we’ll let you know how long it’ll take

Where can I get my repair done?

Schedule an appointment and bring your device at store. Same day (some of device take time less than 10 munities) all device repairs are available at stores.

How can I get service for my Phone?

To get our service you can simply call us or come in the store. You can schedule an appointment with us for faster service!

Common Mobile Phone 
Problems and Their Solutions

Technology is not always perfect, can have lots of problems, you may or may not be able to
fix by yourself. We know it can be very frustrating but that’s why we offer plenty of help and
recommend you come or these ways to fix it by yourself!

Having a slow phone is very common and can be very annoying. The issue can be because you’ve an older phone. However, newer devices can also have the same problems. Because your Random- Access Memory (RAM) can be full.
 
The Solution:
There might be a lot of apps you don’t need or use anymore. It’s recommended to delete them. Delete apps, files, and clear all data. It would help clear out space.

Does your device battery not last you a good amount of time? That’s very common and a lot of things lead to that.

The Solution:
There are a lot of simple solutions for that problem, you can go to your settings and enable battery savings mode. You can also turn off your Wi-Fi, and Bluetooth.

We all sometimes forget about old pictures, songs, and documents. But it’s important to delete them if you do not need them. That can be the reason why your phone is slow.

The Solution:
Try to delete as much as you can. Delete flies, apps, pictures, and music. It also recommends deleting calls, messages, and cleaning the data.

This is a problem mostly caused because of bugs on the app or it can be your operating system problem. There can be many different reasons, your phone may not be able to support
the latest versions.

The Solutions:
A simple solution is to try and restart your device.

This tends to be a problem with older devices that are full of storage space. You can try to restart your phone.

The Solution:
For the Apple IOS 8 or higher you can click volume upon, click volume down once, hold the power key for 15 seconds.

For the Apple IOS 7 or lower you can press the power key volume down key at the same time for 10 seconds or till the Apple logo appears.

For Samsung press the power key volume down key at the same time for 15 seconds or until the Samsung logo appears. For songs press the power key + volume up at the same time for 10 seconds.

For Nokia/ HMD press the power key + volume up at the same time for 15 seconds or until android logo appears.

Lots of people complain about their apps not downloading, it’s a simple fix with a few steps. Solution: First you should try deleting the app cache. Then try cleaning out the history of your app store. After you finish those steps, restart your device and try downloading the apps you wanted again.

Micro SD Card Does Not Work: If you’re trying to transfer or clean out your device and it won’t accept the card, we’ve a helpful solution.

The Solution:
Most likely the problem is that your device is not accepting the card. You should try to connect a card reader to your PC then format the Micro SD card at least twice. Restart your device then insert your card again.

We’re always surrounded by liquids so getting our devices wet can be a common problem.

The Solution:
Make sure your device is powered off. Do not have your device on. Remote your device battery and place it in a bowl or rinse to absorb the moisture. You can bring it to us if it is still not working.

After a while charging ports can mess up because of misuse or dirt. Before bringing it in, you can try some things at home.

The Solution:
Try some items at home to fix your device. For example, you can use a new and dry toothbrush, you can use a dry cotton swab to remove dust and dirt that piles in your charging port. If you continue to have problems, you may need to come into our repair shop to have your charging port replaced.

This is a common problem to Android Users but Don’t Worry! we can help.

The Solution:
Try cleaning cache, which is going to settings, then apps, open Google play store, restart your device. Another option is to clean your history by opening Google Play Store settings, choose clear history.

Sometimes, you try to look for an app, and the app store crashes. It’s mostly because of a corrupt cache.

The Solution:
You can go to settings, Apps, open Google Play store, clear cache, and data. Then restart your device

When connecting to Bluetooth or Wi-Fi it should be a simple, fast connection but if there’s a delay try these simple steps.

The Solution:
Try enabling Airplane Mode for at least 1 minute, then try again.

If you try putting your account on an app and it’s hard to do and the app doesn’t help you out try these steps.

The Solution:
Double check if your Wi-Fi is connected to your device. Make sure Google or Dropbox is working. If those solutions do not work remove your account and start over.

If you’re trying to send a message and it keeps altering, “Message not sent, touch to retry” try this solution.

The Solution:
Make sure you’re connected to the Wi-Fi network or your service. After checking the message and trying to send it again. If you’re still having trouble reset your device.

There have been a lot of problems with buttons constantly freezing or not working.

The Solution:
Go to your settings, then control center customs, delete the certain apps. Restart your device and customize your control center all over.

iPhones overheating is a very common problem. They tend to get extremely hot. There are also some ways to help prevent that.

The Solution:
If you’re on a certain app causing it to overheat your phone. Try getting off the app and letting it rest. You can also try going on settings, then privacy and disable your location. Lastly, take off your phone case.

Are you having trouble connecting to Wi-Fi, but other devices are connecting fine?

The Solution:
Try restarting the router by unplugging and plugging it back, you can also try to restore to the factory configuration by eliminating content.

Some people notice that their screen is not bright as usable or just not bright at all.

The Solution:
Go to your setting, General, accessibility. Then click screen adaptations. There’ll be options to reduce the white point so you can adapt the intensity of color for what’s right for you.

Some people get notified that their devices can’t connect correctly to the app store.

The Solution:
Disable the option of setting automatically. Set the date and time for your device to open and close the app store then it should be working

Contact us if you want to repair your
device really fast

1

Book an Appointment
Make a Call

2

Go to our Store
In-Person

3

Get Your
Service