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October 16, 2026 · Speaker & Mic

Quick answer
First check the volume and silent mode, disconnect Bluetooth, remove the case, gently clean the speaker and mic openings, and restart the phone. If you still hear crackling, no sound in calls, or callers cannot hear you, the speaker or microphone likely needs repair.
Audio problems are frustrating: you cannot hear calls, music sounds muffled, or people say you sound far away. Before you assume a part is broken, try these quick checks.
Speakers and microphones sit right behind small openings, so water, dust, and impacts often reach them first. Water can also cause corrosion that slowly makes sound worse. If your phone got wet, read our water damage first steps.
We test the earpiece, loudspeaker, and microphones, then repair or replace the faulty part so calls and music sound clear again. You get a free estimate before any work begins.
The microphone opening may be blocked by dirt or a case, or the microphone may be damaged by a drop or water. Test with a voice memo to check.
Crackling at any volume usually means the speaker is damaged, often after a drop or water exposure, and needs to be replaced.
Yes. ART & FIX repairs or replaces earpieces, loudspeakers, and microphones on phones and tablets.
ART & FIX repairs phones, tablets, laptops, and computers at 1034 W. 18th Street, Merced, CA 95340. We are open every day, 8:00 AM – 8:00 PM, and every repair comes with a 30-day repair warranty.
Call or text (209) 446-7200 before you come, or send us your device model and problem for a free estimate.
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